Your privacy rights
Effective January 1, 2004, all Canadian businesses engaged in commercial activities were required to comply with the Personal Information Protection and Electronic Documents Act. That Act gives you rights concerning the privacy of your personal information.
We are responsible for the personal information we collect and hold. To ensure this, we have developed this policy, and trained our representatives about our policies and practices.
Why do we collect personal information?
We provide services to a wide range of clients. In order to do this, we must collect information about our clients.
What personal information do we collect?
Personal information is any information that identifies you, or by which your identity could be deduced. Depending on the services you request of us, it will include some or all of the following: your name, date of birth, insurance company, place of employment, information regarding your health and medical history and more. We need this information in order to provide services to you.
How do we collect your personal information?
We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible, we collect your personal information directly from you.
Sometimes we may obtain information about you from other sources which, depending on the type of services we provide to you, may include:
1. your insurance company;
2. your doctor or other health care provider; and
3. other third parties.
By requesting our services, you are consenting to our collecting, using and disclosing the information referred to in this document in accordance with the terms set out herein. In some cases we require additional consent from you. In some cases, written consent may be necessary.
Use of your information
We use your personal information to provide advice and service to you, and, from time to time, to provide you with information about our services. If you tell us that you no longer wish to receive information about our services, we will remove you from our mailing list.
Disclosure of your personal information
We do not disclose your personal information to any third parties to enable them to market their products and services. We will disclose your personal information when:
1. required or authorized by law to do so;
2. you have consented to the disclosure;
3. it is necessary in order to establish or collect sums owing to us;
4. we engage a third party to provide administrative services to us, such as administrative support, computer back-up services or archival file storage; and
5. the information is already publicly known.
Retention of your personal information
Normally, we keep records about our clients for seven years after the services were provided. This allows us to respond to enquiries from Canada Revenue Agency (formerly Revenue Canada).
Updating your information
Since we use your personal information to provide services to you, it is important that the information be accurate and up-to-date. If during the course of our dealings, any of your information changes, please inform us so that we can make any necessary changes.
Is my personal information secure?
We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
1. security of our premises;
2. restricted access to personal information;
3. deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access.
Communicating with you
You may provide us with instructions with respect to communications. Normally, our policies are as follows:
1. Telephone Unless we are otherwise instructed, we will only leave our name and telephone number when we leave an in-person message for you. Unless otherwise instructed, we assume that we are able to leave detailed voice messages for you.
2. Fax Each of our fax transmissions is accompanied by a cover sheet which indicates that the information is confidential. It is not possible, however, for us to confirm the privacy policies in place at the receiving end.
3. Mail or Courier When we deliver health information, we place it in an envelope which is then sealed and marked confidential, and addressed to the attention of the authorized recipient.
4. Email We may, unless otherwise instructed, correspond with you via email with information related to our coaching sessions or other personal information. We recommend that you provide an email address that you believe has a reasonable assurance of privacy. Our copies of these emails will be kept in a secure location. We cannot confirm the privacy policies in place at the receiving end. The Internet is not a secure medium. Alternatively, you may request that we not include information related to our coaching sessions or other personal information in our email correspondence to you.
Access to your personal information
You may ask for access to any personal information we hold about you. Summary information is available on request. We may ask to be reimbursed for copying charges if you require copies of the information held in our files.
Denial of access to personal information
Your right to access your personal information is not absolute. We may deny access when:
1. denial is required or authorized by law;
2. granting access would have an unreasonable impact on other people’s privacy;
3. it is necessary to protect our rights and property;
4. where the request is frivolous or vexatious. If we deny your request for access to, or refuse a request to correct information, we will explain why.
Requests for Access
If you have any questions, or wish to access your personal information, please write to Kelly Amirault at
Fire Inside Leadership Inc.,
1600 Bedford Highway,
Suite 100-144, Bedford, N.S.
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:
112 Kent Street,